Support Hub
Fast assistance directly from the developer without middle management, tier-1 chatbots, or corporate ticket queues.
Primary Channel: Telegram Bot
Direct dispatch to the engineer’s private triage queue. Ideal for urgent bug reports, upstream site breakages, and monitoring subscription questions.
Bug Reporting Guide: What Information to Provide
Precise bug reports allow immediate reproduction and faster patches. Please include the following details in your report:
Browser Name & Version
e.g., Firefox 132.0, Google Chrome 130.0, Brave, Edge.
Extension Name & Version
e.g., UzTicket Tracker v1.1.2 or Oqibat v1.4.0 (check chrome://extensions or about:addons).
Operating System (OS)
Windows 11, macOS Sequoia, Ubuntu Linux.
Steps to Reproduce
1. Navigated to website X. 2. Clicked button Y. 3. Expected behavior A, observed behavior B.
Error Text or Console Screenshot (F12)
Press F12 (or Cmd+Opt+I) -> "Console" tab. Copy red error messages or take a screenshot.
Response Times & Emergency Patch Commitments
external site breakages (such as updates to railway booking systems) are given emergency priority, with hotfixes typically released within 24–48 hours. General inquiries are answered within 24 hours.